Andrea Ames subtitled this presentation "mind tricks of the Jedi masters." It's about how to affect cultural change at your company. This should be a half day workshop, but have to cram it all intyo 60 minutes.
You can be introverted and be influential.
This is the piece that makes progressive design work.
I create beautiful architectures with stubs. If the writers don't think it's a great idea, well, there are a lot of passive-aggressive writers out there.
Lots of people perceive that influence is about personality, but don't think influence has anything to do with that. Influence is almost entirely about credibility and trust. A little bit of follow up and follow through and commitment and responsibility makes a huge influence on people.
But it's really, really, really hard.
Figuring out how to deliver what you say you will or to negotiate very early is critical. It's not something that we;re used to. It's not something you're born with, but it is something you can improve.
It is part of your attitude, how you interact with people, how you present yourself.
Influencing is not a zero sum game. You don't have to influence everyone, but you do have to influence the important people.
We have a leg up: we are good communicators.
Manage up is an important skill. Being able to manage and lead in all directions is important.
It's the 75-25 rule. I like to be the one who brings the 75 to the relationship.
There are critical components of respect. You have to treat people with respect (even if you think they are crazy). If you want people to believe that you are a trustworthy person, you have to show that to them. You may have to make some assumptions. But in some way or another, others are worthy of respect. One of the best ways to get the respect of others is to be the first to admit a mistake.
One of the most important factors to be successful is to get a mentor. Someone you can trust, someone you can bounce stuff off of, someone who can give you good advice is really, really important.
Always overcredit other people.
Err on the side of being transparent. When you are trustworthy, people will share with you. And take a little risk: share with others. Then evaluate. Be conscious about how you build that rapport with others.
Understand the escalation path for all of your relationships.
If you do not have a good relationship with your manager, you have to figure out how. Otherwise, you might have to start polishing your resume.
The most important thing is to figure out how to lead yourself. Figure out what makes you tick, how to control your behavior. Focus on you, and it will positively impact the relationships you have with others.